Roku immediately disconnects from WiFi after connecting

Hi Community users.

Thanks for posting here in the Roku Community.

We appreciate you for bringing this information to us, and we'd be more than glad to assist. We recommend performing the following troubleshooting steps to resolve the issue.

Perform a Network Connection Reset:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.

Perform a System Restart.

1. Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

After performing this step, kindly reconnect your Roku device to the network connection, and check if you're able to maintain a connection. If the issue persists, we recommend connecting to a mobile hotspot as a last resort to see if the connection stays.

Please keep us posted.

Best wishes,
Kash

Hi ERay. Success!

As you guided, I cycled power last night and Roku Express awoke w/ network connected. Also did Settings > Systems > Software update and got quick fun msg about hyperdrive. TV ran for hours last night and again this morning. 

Thank you! Hopefully this helps other Roku users too.

Hello! squidy,

Thanks for the post,

We appreciate you reaching out to us about the issue with your Roku device. We're pleased to assist.

The error code 016 indicates a weak Wi-Fi signal. This is why you don't experience any issues using your phone's hotspot. Try selecting the 2.4 GHz band of your network for all your Roku devices and see if the connection stabilizes. If so, it could just be an interference/strength issue.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar