Forum Discussion

ltc27's avatar
ltc27
Newbie
3 years ago

Roku Express not responding to remote

I just got a Roku express.  I set it up on Monday with no problems and it worked Monday night, but stopped working the next night.  I watched a movie on Hulu with subtitles, then after the movie I started watching something else and went to turn off the subtitles, and it froze in that menu and wouldn't do anything no matter which buttons I pushed.  I tried changing the batteries in the remote, but it still didn't work.  I tried unplugging the Roku for awhile, and when I turned it back on, it was on the home screen, but still wouldn't work.  I tried the reset button but now it's just stuck on the language selection screen.  The light on the Roku just keeps blinking and it's not responding to the remote at all.  It was working perfectly, I don't know why it would just suddenly stop working after not even 2 days.

remotes
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hey ltc27

    We're sorry to hear about the issue you're experiencing.

    Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our team for further assistance.

    We'll keep an eye out for your reply.


    All the best,
    Kariza

    • martinmonicad's avatar
      martinmonicad
      Newbie
      3 years ago

      I am experiencing this same issue. My unit's serial number is S00831A9XV04 . I did the IR test with my cell phone camera as suggested and did not see a signal register with the Roku Express Remote.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        martinmonicad

        Thanks for the post.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Your Roku Express (unless it's a Express 4K+, model 3941) comes with a simple infrared remote.

    You can test whether an IR remote is actually issuing IR signals by pointing at a digital camera, one in a phone or tablet will do, and observing on the camera's viewscreen while you press buttons on the remote.  If the remote is issuing IR signals you should see them flashing at the top end of the remote.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      ltc27

      Thanks for the reply.

      I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

      In the meantime, you can try the suggestion provided by makaiguy.


      All the best,
      Kariza