Forum Discussion

ltc27's avatar
ltc27
Newbie
4 years ago

Roku Express not responding to remote

I just got a Roku express.  I set it up on Monday with no problems and it worked Monday night, but stopped working the next night.  I watched a movie on Hulu with subtitles, then after the movie I st...
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martinmonicad's avatar
martinmonicad
Newbie
4 years ago

I am experiencing this same issue. My unit's serial number is S00831A9XV04 . I did the IR test with my cell phone camera as suggested and did not see a signal register with the Roku Express Remote.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

martinmonicad

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny