Forum Discussion

ltc27's avatar
ltc27
Newbie
4 years ago

Roku Express not responding to remote

I just got a Roku express.  I set it up on Monday with no problems and it worked Monday night, but stopped working the next night.  I watched a movie on Hulu with subtitles, then after the movie I st...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey ltc27

We're sorry to hear about the issue you're experiencing.

Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our team for further assistance.

We'll keep an eye out for your reply.


All the best,
Kariza

martinmonicad's avatar
martinmonicad
Newbie
4 years ago

I am experiencing this same issue. My unit's serial number is S00831A9XV04 . I did the IR test with my cell phone camera as suggested and did not see a signal register with the Roku Express Remote.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    martinmonicad

    Thanks for the post.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny

    • Cs21's avatar
      Cs21
      Newbie
      3 years ago

      I am having same issue and I have the light flash when I have my camera on it. The app isn’t registering my device to use remote in there. And my screen says I need to press reset button on my remote and there is no button.

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Cs21, what is the model number written on your Roku device somewhere and are you sure there isn't a button inside the battery compartment?