Forum Discussion
makaiguy
4 years agoCommunity Streaming Expert
Your Roku Express (unless it's a Express 4K+, model 3941) comes with a simple infrared remote.
You can test whether an IR remote is actually issuing IR signals by pointing at a digital camera, one in a phone or tablet will do, and observing on the camera's viewscreen while you press buttons on the remote. If the remote is issuing IR signals you should see them flashing at the top end of the remote.
- RokuKariza-D4 years agoRetired Moderator
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
In the meantime, you can try the suggestion provided by makaiguy.
All the best,
Kariza