Forum Discussion

nooneavailable's avatar
nooneavailable
Newbie
12 months ago
Solved

Replaced Roku Ultra with Ultra 2024 CEC Audio adjusts both tv and soundbar instead of just soundbar

Hi.  I just bought a Roku Ultra 2024.  I'm replacing an earlier model of a Roku Ultra.  On my old one, CEC worked properly.  If the soundbar was output the roku remote would only adjust the soundbar....
Audio sync
AV receiver audio-video issue
TV & Player Setup
  • nooneavailable's avatar
    nooneavailable
    12 months ago

    Nevermind, the issue was the remote was to IR mode instead of CEC. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Hi, nooneavailable 

Greetings, and welcome to the Roku Community.

We appreciate you for bringing your concern to our attention, and our team would like to gather more details so we can provide an effective resolution to this matter. 

May we know what is the brand and model of your TV and Soundbar? In addition, have you tried configuring the set-up of your Soundbar and remote function? You can refer to this support article for more information here.

We anticipate your response in this matter.

Best wishes,
Kash