Forum Discussion

dydy530's avatar
dydy530
Reel Rookie
5 years ago

Remote won’t pair

The batteries in my remote died, so I switched to brand new batteries. The remote will not pair. I did all of the things suggested (took out batteries, unplugged roku, put batteries back in and held the sync button…etc). The green light never comes on. I’ve done all possible restarts multiple times. This is a new set up as this is the first time I’ve had to replace the batteries so I feel like this shouldn’t be an issue. I have my old remote and when I go to settings and remotes it says my remote is asleep, but nothing I do “wakes it up”. This is very annoying because I could just use my old remote but then I also need my tv remote for power and volume. It’s just a hassle. 

pairing remote
remotes

23 Replies

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    5 years ago

    Can you list the model and number of the roku? Along with model number of the roku remotes? 

    • dydy530's avatar
      dydy530
      Reel Rookie
      5 years ago

      It’s a Roku Ultra with the voice operated remote. My old remote, which is just a standard IR remote. The old one works, but the voice you have to pair and when I hold the button the light never comes on. It had been working fine 10mins before I decided to change the batteries because they were at 0%. 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hello dydy530

        Thanks for letting us know about the issue you're experiencing.

        I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

        All the best,
        Kariza

  • dal326's avatar
    dal326
    Reel Rookie
    5 years ago

    Mine is doing the same thing. Replaced old batteries and now it won’t pair. Green flashing light never comes on. Stuck on pair your remote screen on the tv

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Hey dal326

      We're here to help!

      Please reply here with the serial number/device ID of the Roku player associated with the affected remote. It can be located at the back or underneath the device itself. 

      Once we have the information needed, we'll be able to forward it to our support team for further assistance.

      All the best,
      Kariza

      • Adil21's avatar
        Adil21
        Reel Rookie
        5 years ago

        Hi,

        I'm getting the same issue, the remote won't pair, and light is flashing! The SN is 26508G548274 MODEL 3810X

  • Gina-a's avatar
    Gina-a
    Reel Rookie
    4 years ago

    Did you ever figure this out? I’m experiencing the exact same thing. It’s a new device, this is the first battery switch and now the controller appears dead. The pairing light won’t come on, I’ve tried all the reset instructions many times 

    • Adil21's avatar
      Adil21
      Reel Rookie
      4 years ago

      Hi Gina,

      I ended up buying a new remote, and kept the same device.

       

       

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Gina-a

      Thanks for the post.

      Please reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


      All the best,
      Kariza

      • Gina-a's avatar
        Gina-a
        Reel Rookie
        4 years ago

        The SN is SO8Y41C33M9V, model 3820x

        I’ve only had it about 3 months 

    • dydy530's avatar
      dydy530
      Reel Rookie
      4 years ago

      Yes! It was so stupid. It ended up being the batteries! Lit.hium batteries do not work in the remotes and that's what I had. I only figured this out after getting another remote and that one also not work. Changing the battery type was the last thing I thought of, and it was an instant fix.