Forum Discussion
7 Replies
- Streamer317Roku Guru
When you setup your Roku it asks you several questions. One of those says “Do you hear the music? Did the music stop?” Did you complete that step?
- SVCroneNewbie
I also am having this problem. I've had a Roku stick on my Vizio for several years, but I wanted the mute feature, so I bought a Streaming Stick+.
I've tried 6 times to pair it. I've checked out the website. I've done what was suggested.
The problem is, the volume-down button won't work. Then,when you complete the setup process, NONE of the buttons work, and I have to unplug the Roku stick,take the batteries out of the remote,and start all over.
- makaiguyCommunity Streaming Expert
Some people with problems setting their Voice Remotes up to control their TV functions have reported success by connecting to an alternate network, like a phone's wifi hotspot for instance, and configuring the remote for the tv while on this alternate network. Once set up, they could then connect back to their normal network.
- vicky68Reel Rookie
yes and still didn't work
- RokuDanny-RRetired Moderator
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny