Forum Discussion

WCK's avatar
WCK
Newbie
4 years ago

Remote power and volume working with vizio tv

Just bought the roku streaming stick 4k. When I try to configure the remote to control my vizio tv to control the power/volume it does not recognize vizio as a tv option 
remotes
vicky68's avatar
vicky68
Reel Rookie
3 years ago

yes and still didn't work

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

vicky68

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Thanks,
Danny

  • vicky68's avatar
    vicky68
    Reel Rookie
    3 years ago

    I bought my Roku in August and it worked a month fine (power and volume on Roku remote) now it just stopped working.  I am now using the TV remote for on/off and volume.  

     

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      vicky68

      Thanks for the reply.

      Please provide here the serial number of your Roku device associated with the affected remote. This can be found in the Settings menu by navigating Settings > System > About. We'll be able to further assist you from there. 


      All the best,
      Kariza