Forum Discussion
When you setup your Roku it asks you several questions. One of those says “Do you hear the music? Did the music stop?” Did you complete that step?
I also am having this problem. I've had a Roku stick on my Vizio for several years, but I wanted the mute feature, so I bought a Streaming Stick+.
I've tried 6 times to pair it. I've checked out the website. I've done what was suggested.
The problem is, the volume-down button won't work. Then,when you complete the setup process, NONE of the buttons work, and I have to unplug the Roku stick,take the batteries out of the remote,and start all over.
- makaiguy4 years agoCommunity Streaming Expert
Some people with problems setting their Voice Remotes up to control their TV functions have reported success by connecting to an alternate network, like a phone's wifi hotspot for instance, and configuring the remote for the tv while on this alternate network. Once set up, they could then connect back to their normal network.