Forum Discussion
I also am having this problem. I've had a Roku stick on my Vizio for several years, but I wanted the mute feature, so I bought a Streaming Stick+.
I've tried 6 times to pair it. I've checked out the website. I've done what was suggested.
The problem is, the volume-down button won't work. Then,when you complete the setup process, NONE of the buttons work, and I have to unplug the Roku stick,take the batteries out of the remote,and start all over.
Some people with problems setting their Voice Remotes up to control their TV functions have reported success by connecting to an alternate network, like a phone's wifi hotspot for instance, and configuring the remote for the tv while on this alternate network. Once set up, they could then connect back to their normal network.