Forum Discussion

doug19's avatar
doug19
Reel Rookie
4 years ago

Remote Buttons Mapping to Wrong Function

The buttons on my remote suddenly began to perform incorrect functions; e.g. the 'pause' button causes Roku to exit what I'm watching and jump to Amazon Prime, Other buttons also perform incorrect functions. I've replaced the batteries in the remote and reset the Roku. My Roku and the remote are older, but I've never had any problems with them. I've seen similar problems posted but no solutions other than what I've done. Anyone have a solution that works?

remotes
  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    4 years ago

    Your device/remote firmware may have recently updated.

    You didnt mention your Roku model # and firmware version: Settings/System/About

    You also didnt mention your remote model # or firmware version:  Settings/Remotes & devices/Remotes/<remote name> (In Use)/About

    All of that information is important.

    You said you "reset the Roku" - was that a Restart, a Network Connection Reset, or a Factory Reset?

    Try checking for updates:  Settings/System/System updates/Check now

    • doug19's avatar
      doug19
      Reel Rookie
      4 years ago

      The Roku Model is 4200X - Roku 3; Version 10.0.0 - Build 4209-04 (no mention of firmware) It was last updated 6/30

      Remote RC19; Firmware 2.01.08.216

      Yes, a Restart. I did check for updates. It's currently running the latest version,

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        doug19

        Thanks for the posts.

        If you are still experiencing an issue with your remote, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • Honja's avatar
    Honja
    Newbie
    2 years ago

    If you think you may have spilled some liquid on it, or in my case, a small child was gnawing on it and saliva got into the inside, Take out the batteries, pop it open and dry the plastic sheet as well as the circuit board with a paper towel. Put it back together and you're good.