Remote Buttons Mapping to Wrong Function
The buttons on my remote suddenly began to perform incorrect functions; e.g. the 'pause' button causes Roku to exit what I'm watching and jump to Amazon Prime, Other buttons also perform incorrect fu...
Forum Discussion
Your device/remote firmware may have recently updated.
You didnt mention your Roku model # and firmware version: Settings/System/About
You also didnt mention your remote model # or firmware version: Settings/Remotes & devices/Remotes/<remote name> (In Use)/About
All of that information is important.
You said you "reset the Roku" - was that a Restart, a Network Connection Reset, or a Factory Reset?
Try checking for updates: Settings/System/System updates/Check now
The Roku Model is 4200X - Roku 3; Version 10.0.0 - Build 4209-04 (no mention of firmware) It was last updated 6/30
Remote RC19; Firmware 2.01.08.216
Yes, a Restart. I did check for updates. It's currently running the latest version,
Thanks for the posts.
If you are still experiencing an issue with your remote, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
DannyRokuDanny-R may be able to assist you further/better.
In the meantime, you might try re-pairing your remote to see if that addresses the issue.
Thanks Streamer. I've contacted Danny.
