When i turn on private listening, it shows that it's connected but plays no audio, and then disconnects a second later. it isn't my headphones nor is it my connection, and I've tried solutions posted before but nothing works. every week there's a new problem with the app and it seems like roku isn't even trying to make the app function properly at all.

We sincerely appreciate all the troubleshooting steps you took to resolve the issue, pinetiger. We apologize for the consecutive questions; we'd like to investigate this issue better. Please bear with us. To complete the set of information you have shared, may we know if this happens on a particular channel or app, perhaps the YouTube app? Also, may we know your device's current OS and your mobile phone's brand? With a few more details, we'll be able to sort out this concern. Thank you for your cooperation. Sincerely,Janadee

Hi pinetiger, We appreciate your first post in the Roku Community! We're sorry for the inconvenience that it has caused you. We may know if you have private listening issues when using the Roku mobile app or the Roku remote. When did the issue occur? In addition, could you also tell us the specific troubleshooting steps you have taken so far to resolve the issue? With more detailed information, we'll be able to assist you further. All the best, Chel

It randomly started one day. For troubleshooting I tried just about everything I could find online, like messing with certain settings on the roku app and even factory reseting the tv.

pinetiger, We appreciate your response, We'd like to know more about the issue you are seeing. Did the issue happen with the remote or app (IOS/Android phone and OS version) Provide the brand and model of headphones or earbuds used Does it happen on channels? Did unplugging and replugging in the headphones help resolve the issue or make things better Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you. Thanks, Arjiemar

It's a problem with the app. I'm using a razer headset, which works fine. And unplugging and plugging back in the headphones did nothing.

Private listening not working

14 Replies

Replies have been turned off for this discussion

RokuJechealR
Retired Moderator
2 years ago
Hi pinetiger,

We appreciate your first post in the Roku Community!

We're sorry for the inconvenience that it has caused you. We may know if you have private listening issues when using the Roku mobile app or the Roku remote. When did the issue occur? In addition, could you also tell us the specific troubleshooting steps you have taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,

Chel
- pinetiger
  Channel Surfer
  2 years ago
  It randomly started one day. For troubleshooting I tried just about everything I could find online, like messing with certain settings on the roku app and even factory reseting the tv.
  - RokuArjiemar
    Retired Moderator
    2 years ago
    pinetiger,
    
    We appreciate your response,
    
    We'd like to know more about the issue you are seeing.
    
    Did the issue happen with the remote or app (IOS/Android phone and OS version)
    
    Provide the brand and model of headphones or earbuds used
    
    Does it happen on channels?
    
    Did unplugging and replugging in the headphones help resolve the issue or make things better
    
    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.
    
    Thanks,
    
    Arjiemar

Forum Discussion

Private listening not working

14 Replies

Recent Discussions

Color/display issues

Spectrum is requesting I order a Xumo Stream Box

Color issues when trying to watch anything

Roku express has no volume control

Roku TV low audio issues