Private listening not working
When i turn on private listening, it shows that it's connected but plays no audio, and then disconnects a second later. it isn't my headphones nor is it my connection, and I've tried solutions posted...
Forum Discussion
It randomly started one day. For troubleshooting I tried just about everything I could find online, like messing with certain settings on the roku app and even factory reseting the tv.
We appreciate your response,
We'd like to know more about the issue you are seeing.
- Did the issue happen with the remote or app (IOS/Android phone and OS version)
- Provide the brand and model of headphones or earbuds used
- Does it happen on channels?
- Did unplugging and replugging in the headphones help resolve the issue or make things better
Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
It's a problem with the app. I'm using a razer headset, which works fine. And unplugging and plugging back in the headphones did nothing.
We would be more than happy to look further into this issue, but we need to check for some troubleshooting steps first.
- Does updating the app fix the issue?:
- Does updating the device OS fix the issue?
- Does signing out of the account and back in fix?:
- Does deleting/redownloading the app fix?:
Let's see how it goes.
Thanks,
Arjiemar
I've already tried all of those and no, they didn't help.
