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mccoady's avatar
mccoady
Newbie
9 months ago
Solved

No TV Sound with new Voice Remote Pro Gen 2

I have a TCL S546 Google TV but don't use the Google TV apps and instead use an Roku Ultra (4802) connected to the TCL. I've used a Voice Remote Pro Gen 1 for a couple of years but just picked up a V...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago

    Greetings here in the Roku Community, mccoady!

    Thank you for bringing the power and volume issue with your Roku remote to our attention. We appreciate your patience, and we are committed to assisting you in resolving this matter. Could you please follow the steps outlined below? 

    How to set up your voice remote after initial setup and activation:
     
    • Go to Settings > Remotes & Devices > Remote > Set Up Remote for TV Control. 
    • Follow the on-screen prompts to complete the setup.

    NOTE: 

    1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
    3. If the music continues to play, select No. Your Roku device could not detect the correct information about your TV. However, you can manually enter the brand by choosing Enter TV brand.
    4. A list to the right populates as you enter the brand using the on-screen keyboard. After populating, you select the music and begin playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute the volume, using the first of multiple remote codes for the TV brand you entered. After trying each code, you are asked if the music stops playing. When it does, select Yes. 
    5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

    Please inform us if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

    Thanks,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Greetings here in the Roku Community, mccoady!

Thank you for bringing the power and volume issue with your Roku remote to our attention. We appreciate your patience, and we are committed to assisting you in resolving this matter. Could you please follow the steps outlined below? 

How to set up your voice remote after initial setup and activation:
 
  • Go to Settings > Remotes & Devices > Remote > Set Up Remote for TV Control. 
  • Follow the on-screen prompts to complete the setup.

NOTE: 

  1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
  2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
  3. If the music continues to play, select No. Your Roku device could not detect the correct information about your TV. However, you can manually enter the brand by choosing Enter TV brand.
  4. A list to the right populates as you enter the brand using the on-screen keyboard. After populating, you select the music and begin playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute the volume, using the first of multiple remote codes for the TV brand you entered. After trying each code, you are asked if the music stops playing. When it does, select Yes. 
  5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please inform us if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

Thanks,
Jharra