Forum Discussion

Tennile_0710's avatar
Tennile_0710
Newbie
6 years ago

No Remote for Roku Device

I factory reset my Roku device with my mobile phone because I lost my remote a long time ago. Now I cant connect my phone to my Roku device. My tv screen is stuck on lets get started because my phone...
remotes
Rel's avatar
Rel
Newbie
6 years ago

How can I access My Roku HDMI without a remote. Can I use a Samsung Galaxy Phone and download the Roku application? The Roku device was previously set up at a different Address, so now that I have it at new location, the IP Address on the device is set for the old location.  Why and how.can I fix this issue. 

Liyah's avatar
Liyah
Newbie
6 years ago

Downloaded the Roku app on my phone to utilize the remote function. Suddenly after connecting the Roku device stopped connection to my phone and internet. How can I get access back when Roku isn't connected to internet or my phone? Plus I don't have the remote up address.

  • boogernose's avatar
    boogernose
    Roku Guru
    6 years ago

    Liyah 

    You cant. You need the remote dear.

    • Writethisd0wn's avatar
      Writethisd0wn
      Newbie
      5 years ago

      I bought a new remote and still cant!!!!!!!

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 years ago

        Writethisd0wn, you have to give more information.  What's the model number of your Roku?  What remote did you get?  Does the remote do anything?  Can't what????

    • Kaiborden's avatar
      Kaiborden
      Reel Rookie
      4 years ago

      I have the same issue I just got a remote but everything it says roku enhanced remote pairing but it doesn't work after I tried reseting everything but nothing 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Kaiborden

        Thanks for the post.

        We would recommend taking a look at the steps to setup your new remote on our Support page here: Learn about Voice Remote Pro

        Please keep us posted what you find out.


        Thanks,
        Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Rel Liyah 

    Thanks for the inquiry.

    What Roku device model do you have? Please keep us posted so we can make the appropriate remote replacement recommendation for you.


    Thanks,
    Danny

    • Baruoon's avatar
      Baruoon
      Reel Rookie
      5 years ago

      Hi, 2qf89r016040 serial number on an old Roku box. My Internet cable is on the other side of the room from TV to connect the HDMI at the same time to the roku. I don't have a remote but have downloaded the roku remote app. Unable to 'Connect to a Device'. What now?

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        5 years ago

        Nothing, you need a remote!! Once the roku is set to the same network and password as your cellphone then you can use the cellphone app. Can't be done initially without a remote.