Forum Discussion

AshleyS1293's avatar
7 days ago

My phone Roku remote isn't detecting my device

I have a 4k+ and I am using my phone as my remote. My TV is not smart TV but everything is working fine except for i can't find my device on my phone to connect to. What do I do???

1 Reply

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator

    Hi there! AshleyS1293​

    It looks like the Roku Mobile App is having trouble locating your device. Could you please try this: Open the Roku mobile app > Tap Devices > Tap Get help? > Connect manually > Enter the IP address of your Roku device and tap CONNECT.

    Let me know if this does the trick.

    Roku Community Team