Forum Discussion

Brayanasof's avatar
Brayanasof
Newbie
23 days ago
Solved

My 65 in Onn Roku TV shut off and won’t turn back on.

Our tv shut off in the middle of watching a show and won’t turn back on. I’ve tried using the power button on the tv, holding it to reset it, changing outlets, resetting the breaker. Everything I can think of to try and get it to work. We’ve only had this tv since December of last year. I’m not sure what to do. 

Roku TV
  • RokuFelipB's avatar
    RokuFelipB
    23 days ago

    Hey Brayanasof

    Looks like you're having a problem with your Onn Roku TV. Each Roku TV manufacturer provides its own support and warranty. For more help, reach out to Onn directly.

    You're welcome to reach out again!

    Roku Community 

2 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    23 days ago

    Onn is the house brand of Walmart (similar to Insignia being the Best Buy house brand). As RokuFelipB​ mentioned, the hardware manufacturer (in this case Onn) is responsible for hardware issues with your TV. From what I can find online, Onn offers a one year warranty on their TVs 42" and larger, and if you registered your purchase with them the warranty is extended to two years. But even if you didn't register it, you should still be covered under the one year warranty. Just be prepared to show proof of purchase (receipt) and the model/serial number of the TV. 

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    23 days ago

    Hey Brayanasof

    Looks like you're having a problem with your Onn Roku TV. Each Roku TV manufacturer provides its own support and warranty. For more help, reach out to Onn directly.

    You're welcome to reach out again!

    Roku Community