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drjlfra's avatar
drjlfra
Newbie
6 years ago
Solved

How to sync Roku remote without pairing button

I just purchased a replacement remote.  As I went to pair the new remote to my Roku device, I noticed that there is no pairing button.  It is the basic standard remote (nothing fancy). 

I researched how to pair the remote without the pairing button, and the only instruction that I found was to unplug the Roku stick, wait until the Roku screen appears on the tv, and then put new batteries into the remote and point at the Roku device. 

I have tried multiple times and have not had any success with this process.  The old remote works, but need to be replace due to the down button not working at times.

pairing remote
remotes
  • Tivoburkee's avatar
    Tivoburkee
    6 years ago

    You can't pair a remote without a pairing button, without one its just IR remote. If your roku is a stick, then its worthless, if its a console then should just work by IR with nothing to program.

    Of course I have no idea what roku remote you bought? What model of roku you have? If this new roku remote has power key then its a Roku TV remote and uses a completely different IR code then Roku console streamers like express, premiere, or ultra. 

     

    Additional resources from the Support site that you might find helpful:

46 Replies

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  • Carladylan's avatar
    Carladylan
    Newbie
    6 years ago

    So it worthless? I just gotten a roku remote as well that didn't have the pairing button! I also have the roku stick..

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      6 years ago

      Sorry but yes its worthless, stick's need a wifi remote, won't work with IR roku remotes. 

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    You can't pair a remote without a pairing button, without one its just IR remote. If your roku is a stick, then its worthless, if its a console then should just work by IR with nothing to program.

    Of course I have no idea what roku remote you bought? What model of roku you have? If this new roku remote has power key then its a Roku TV remote and uses a completely different IR code then Roku console streamers like express, premiere, or ultra. 

     

    Additional resources from the Support site that you might find helpful:

    • Sambam84's avatar
      Sambam84
      Newbie
      4 years ago

      I .have the same problem. The remote I bought is a Hisense Roku TV remote without pairing buttons and my Roku TV is a Hitachi. In the menu it asks me to use the pairing buttons on the remote. Is there any way around that?

      • Michelle3's avatar
        Michelle3
        Roku Guru
        4 years ago

        Sambam84 Are you sure that the pair button is not on the battery compartment?  If not, you have the wrong brand remote.  Hisense does not own the Hitachi company in any shape or form.
        ~ Jordan

    • jbacun's avatar
      jbacun
      Reel Rookie
      4 years ago

      I bought a Express 4k+ with voice. My remote does not have a pair button and it won't pair automatically. What can I do?

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        jbacun, the pairing button should be in the battery compartment.  If there's a microphone button on the front, there has to be a pairing button on the back (inside the battery compartment).

    • ABrown's avatar
      ABrown
      Newbie
      4 years ago

      A replacement remote will work and I am surprised that you don't know this

       I feel it easier and to Roku as a company to keep the customer Happy. You should research like I did. You may already know but you want to sell remotes.

      I initially have been happy with your products that carry the TCL & Roku name but now I am a little discussed due to your responses to customers. 

      The only beneficial response was to contact TCL or Roku for a replacement remote.  

      TCL was more helpful than you.  

      I found that all I had to do was perform a reset for. TCL TV.

      Remove the batteries frome the remote. Press and hold the power button for 10 seconds pointing it at the TV.  Then put the batteries back in the remote.  Then unplug the TV from the power source. Push the and hold the TV power button for 15 seconds. Plug the TV back in to the power after 15 seconds.  Make sure you are using fresh batteries. I want to add. Point the remote at the TV and it should. If it does not work for your model TV contact TCL. The are happy to help with resetting the TV to pair with the new TV Remote.