Forum Discussion

mattaroo's avatar
mattaroo
Newbie
2 months ago
Solved

How to reset PIN?

I am trying to add the YouTube app and it asks for my PIN but it it not working?

tv & player support
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Thanks for the update mattaroo​

    To check if your Roku device is connected to your Roku account, follow these steps: Settings > System > About — at the top of the About information page, you will see the email address or the Roku account linked to your Roku device.

    If you've confirmed that it's not connected to your Roku account, you'll need to perform a factory reset on the device. After doing a factory reset, you'll have to activate it again. Visit here to learn how to activate your Roku device.

    Let us know how it goes.

    Roku Community Team

3 Replies

  • mattaroo's avatar
    mattaroo
    Newbie
    2 months ago

    I tried that but the TV wont recognize the new setting. I don't think the TV is actually linked to my Roku account. How can I link the TV to my account?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Thanks for the update mattaroo​

      To check if your Roku device is connected to your Roku account, follow these steps: Settings > System > About — at the top of the About information page, you will see the email address or the Roku account linked to your Roku device.

      If you've confirmed that it's not connected to your Roku account, you'll need to perform a factory reset on the device. After doing a factory reset, you'll have to activate it again. Visit here to learn how to activate your Roku device.

      Let us know how it goes.

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Welcome! mattaroo​ 

    Having problems getting your PIN to work? Try resetting it instead using your Roku account. 

    Here's how: 

    1. Sign in to my.roku.com
    2. Under Device settings, select PIN/Parental controls
    3. To set up a PIN, select Create a PIN
    4. To reset an existing Roku PIN, select Change PIN


    For additional tips, click here! 

    Roku Community Team