Hi KillingJoke,
Thank you for the quick response.
We'll be glad to further assist you with your streaming problem on your Roku device. Please provide us with more details so we can determine the problem that you are experiencing.
How are you powering your Roku device and what software version is your Roku device currently running? (Check on Settings > System > About.)
Kindly try updating your software to the latest version and see if it does anything. We also advise that you power it directly from the wall power outlet.
Let us know how it goes for we are eager to hear from you and investigate this matter further.
Kind regards,
Eunice
RokuEuniceL - I ensure to keep my devices up to date, however, as per your instruction I checked for updates and I am running the latest version. I have also swapped over my device so that it is powered via a wall socket (first time I've heard of this advice for your devices) and it has made no difference.
At this stage I am inclined to contact the retailer to try and obtain a return/refund as there has been no signs of progress in relation to resolving this longstanding issue.
Hi KillingJoke,
Thanks for keeping us posted!
We apologize for the inconvenience this may have caused. We don't have any feedback to share at the moment from the appropriate Roku team.
For troubleshooting purposes, we recommend removing the Netflix channel from the home screen by navigating to the channel tile, pressing the * key on your remote, and choosing "Remove channel." Then restart your Roku device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step). Once your player starts up again, add the Netflix channel once more, especially in that order.
Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. Then, if you add a subscription channel billed to your Roku account, you must re-subscribe.
For more references on how to troubleshoot any channel playback issues, you can visit our Support page.
Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.
All the best,
Chel
Given Netflix isn't the problem I'm unsure of how removing and re-adding Netflix offers the solution to the outstanding issues previously communicated.
Please can you explain how the removal and reinstallation of Netflix would resolve the issues prevalent with other channels?
To be frank, I'm at a loss with this issue. None of the recommendations provided, nor any updates, have brought me closer to a solution. This appears to be a hardware issue at this point in time, as it appears to have been for a long time.
So out of the blue this has now become an issue with my other Roku stick, a Roku Streaming Stick 4k that has been working perfectly up until the last firmware update.
It seems though as many people are having numerous connection issues with the Roku product line, what's going on? This simply isn't good enough and I've got little to no faith that this will be resolved any time soon. Especially since the issues raised in my original post are still yet to be resolved and it's been over 6 months!
