Forum Discussion

Shawin's avatar
Shawin
Reel Rookie
8 hours ago

Can't move the apps icon when in Guest mode

The app icons can't be moved. The * function gives an error about "check connections" but everything else is working fine. Strong Wi-Fi signal (maybe 6' away for router) everything streams, can add more apps, just can't move them. 

I see other posts about this issue in a thread that is "solved" so starting a new one.

I just did a reset by holding the reset button on the ROKU Express 4k device and got it all setup again. One other important detail, this is in Guest mode. I didn't try in regular mode because this is for a guest cottage.

How can we fix this so we can move the apps to the top that we pay for the services for our guests?

home screen
roku player

1 Reply

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    4 hours ago

    Hello, Shawin​ 

    We noticed you're unable to move apps while in Guest Mode. Could you let us know which specific apps you're having trouble with? 

    In the meantime, try restarting your Roku: go to Settings > System > Power. If you do not see a Power Select System restart. 

    Let us know when you can! 

    Roku Community Team