Forum Discussion

DGSmith3's avatar
DGSmith3
Newbie
7 months ago

Can't Connect to Wifi After Factory Reset

I lost connection earlier today and followed all of the recommended steps. I reset my router and my Roku express several times and nothing worked. I factory reset my device and it is still not working. Can someone help me with the next steps? The wifi is working on my phone, xbox, and laptop but not my Roku.

17 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi DGSmith3,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue you had with the Roku Express. After resetting the device, it will not connect to your Wi-Fi again. We're happy to investigate further. Can you please provide the following details below?

    • How far is your Roku device from your network router?
    • Are you getting any error messages or codes?
    • Did we recently make any changes to your network or network provider?
    • Do you have cellular data so we can try connecting your device to your hotspot?

    In the meantime, you may check if an incorrect network password was entered, the Wi-Fi signal at the Roku's location is weak, router issues (like needing a restart), problems with the Roku's internal Wi-Fi component, or a network is not compatible with the Roku device; it's often best to double-check your network details and ensure the Roku is positioned close enough to your router for a strong signal.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    John

    • EandM's avatar
      EandM
      Newbie

      I’ve got the same problem. The wifi signal is excellent. All of my other devices connect fine and the password is correct. I’ve tried resetting the router and the Roku by turning the power off at the outlet and also using the reset button on the back of the tv. Everything was working fine before the factory reset. I had to reset to change the Roku account details because I purchased the tv second hand.

      • Caxtlxn's avatar
        Caxtlxn
        Newbie

        Omg same thing happened to me did you ever fix yours

    • russellrc01's avatar
      russellrc01
      Newbie

      Roku is having technical issues apparently. Any idea when this outage will be fixed?

       

       

    • isabellerocca's avatar
      isabellerocca
      Reel Rookie

      This is now happening to my TV as well! All other devices have connected and work on the WiFi. I restarted the router, restarted the TV, then reset TV to factory settings and am now stuck at the software update because the TV says there is no connection despite it saying it is connected with good signal to my wifi. 

       

      Has there been any updates on this problem? 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator

        Greetings, isabellerocca.

        Thanks for letting us know that you're also having the same issue. We'll forward this to our team for further review.

        Could you please provide us with the information below?

        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        We'll wait for your response.

        Thanks,
        Roku Community Team