Forum Discussion

DGSmith3's avatar
DGSmith3
Newbie
10 months ago
Solved

Can't Connect to Wifi After Factory Reset

I lost connection earlier today and followed all of the recommended steps. I reset my router and my Roku express several times and nothing worked. I factory reset my device and it is still not workin...
tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey there! Diamond9696​ 

    To connect your Roku device to your Wifi, try these steps:

    • Restart your Roku: Go to Settings > System > Power > System Restart
    • Restart your router and modem: Unplug your router/modem (or gateway), wait 10 seconds, then plug them back in and let them restart.
    • Reset the network connection: Press Home > Settings> Advanced system settings >  Network connection reset> Reset connection.

    For more info, click here. Let us know if that works!

    Roku Community Team

CalleighRae62's avatar
CalleighRae62
Newbie
3 months ago

Same. Haven’t had my tv in two weeks. Have done a tv and router reset and nothing. It’s in the next room from the router and all other Roku tvs works fine. Just this one won’t 

RokuJohnB's avatar
RokuJohnB
Community Moderator
3 months ago

HiCalleighRae62​,

We want to dig a bit deeper into the issue you had. Could you share the following info with us?

  • Are you seeing any error messages or codes?
  • Have there been any recent changes to your network or provider?
  • Do you have cellular data available to connect your device to your hotspot?

Looking forward to your response.

Thanks,
Roku Community Team