Forum Discussion

DGSmith3's avatar
DGSmith3
Newbie
10 months ago
Solved

Can't Connect to Wifi After Factory Reset

I lost connection earlier today and followed all of the recommended steps. I reset my router and my Roku express several times and nothing worked. I factory reset my device and it is still not workin...
tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey there! Diamond9696​ 

    To connect your Roku device to your Wifi, try these steps:

    • Restart your Roku: Go to Settings > System > Power > System Restart
    • Restart your router and modem: Unplug your router/modem (or gateway), wait 10 seconds, then plug them back in and let them restart.
    • Reset the network connection: Press Home > Settings> Advanced system settings >  Network connection reset> Reset connection.

    For more info, click here. Let us know if that works!

    Roku Community Team

EandM's avatar
EandM
Newbie
10 months ago

I’ve got the same problem. The wifi signal is excellent. All of my other devices connect fine and the password is correct. I’ve tried resetting the router and the Roku by turning the power off at the outlet and also using the reset button on the back of the tv. Everything was working fine before the factory reset. I had to reset to change the Roku account details because I purchased the tv second hand.

Caxtlxn's avatar
Caxtlxn
Newbie
7 months ago

Omg same thing happened to me did you ever fix yours

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    7 months ago

    Greetings, Caxtlxn.

    Thanks for letting us know that you're having the same issue. Could you please provide the details that were requested above?

    We'll wait for your response.

    Thanks,
    Roku Community Team

    • Ns1986's avatar
      Ns1986
      Reel Rookie
      7 months ago

      Having the same issue, did factory reset and now Roku TV won’t connect to WiFi or mobile hotspot but all other devices are connected with no issues. Error code 014.50 is what I keep getting and I’ve followed ALL the steps to resolve!

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        7 months ago

        Greetings, Ns1986.

        Thanks for letting us know that you're also having the same issue. We've already raised this to our team for further advice. We'll let you know once we have an update.

        If there's anything else we can do to assist you, please let us know. We're always willing to help.

        Thanks,
        Roku Community Team