Hello,
My Roku account/app on my phone is connected to the backdrops/photo stream app. However, it will not display my photos on the tv to allow me to choose them as my screensaver.
I have removed the app and redownloaded as well as checked for updates on both the app & tv. I have also restarted the tv.
please help!
Did you ever figure this out ?
I never realized until this happened and it took me a week to figure it out. But yes…
I had two separate Roku accounts under different emails.
my solution was to just share the album. (I also did a shared album with my grandmothers account and now she has a slideshow of my kids as her screensaver!)
Thanks for sharing the workaround, summernnicole!
This will help other users experiencing the same issues. If you ever need support, we're here to help!
Roku Community Team
Thanks for the update, aatabron!
We're glad you reported. Can you share more about your experience and what specific behavior you have encountered?
We'd like to know more!
Roku Community Team
Welcome to the Roku Community, glad to see you here, summernnicole!
Thanks for sharing your experience here with Backdrops. We completely understand how this can be very inconvenient, and we'd like to be able to help.
Could you tell us more about:
In the meantime, you can visit this support article: How to use Backdrops on your Roku streaming devices.
Please get back to us soon.
Best,
The Roku Community Team
