I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connection, the strength was excellent too. But when I go to Netflix or something nothing shows up, so it’s like I have no internet. Please help I have factory reset and rebooted many times, help.
Yo_momma wrote:I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connection, the strength was excellent too. But when I go to Netflix or something nothing shows up, so it’s like I have no internet. Please help I have factory reset and rebooted many times, help.
You have it backwards - you dont connect the WiFi to the Roku, you connect the Roku to the WiFi.
However, you havent stated your Roku model # or firmware version: Settings/System/About
Make sure your new XFinity modem/router/gateway has both 2.4Ghz and 5Ghz SSIDs enabled (preferably separated/different) with WPA2 security, and that you arent connecting to any Guest network that may be enabled by default in your new modem/router/gateway.
It’s a ROKU stick+ and I updated it yesterday. And it’s only one network and I don’t think I can separate them, I’ll try
Terrible. I need help to. My Mobil hot spot was working all day and now I get this "dorm or at home" message and now I can't access Netflix as well. I do know I have hotspot and have never had any issues untill now.
I’ve got the same exact problem. Worked for a day or two then asks if I’m at home or dorm. It pops up for a second that I’m connected but then disconnected right as I saw it. Since then I have not been able to use my hotspot for my Roku anymore then the 2 days. I’ve got unlimited data and hotspot so I’m confused here myself
You will need to change the default network name and password.
I just dealt with this from tech support.
I changed network name and password. Still doesn’t work. I connection reset, didn’t work. then saw factory reset if it still doesn’t work. I did it and still have the same problem. Now can’t access my Home Screen of Roku because it has to check for a system update without wifi
Hi DomerSimpson
Thanks for your post.
We're sorry if it caused any difficulties. To perform a software update, your Roku player must have a good connection to the internet. If for some reason this connection is unreliable, your Roku device may be unable to update to the latest software. We suggest you connect the device to the Wi-Fi home broadband and then try again.
Here are some troubleshooting steps to try and resolve this: What to do if your Roku device is unable to update software.
Let us know if you need further help from there.
Regards,
Nimfa
What tech support and what default password and network name.
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Have you changed your new Gateways password? Xfinity has a security setting that doesn't allow you to connect to the gateway with the default password.
Try changing the wifi password and see what happens.
I don’t have that internet carrier
