Asking if I’m home or at a hotel or dorm
I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connectio...
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You will need to change the default network name and password.
I just dealt with this from tech support.
I changed network name and password. Still doesn’t work. I connection reset, didn’t work. then saw factory reset if it still doesn’t work. I did it and still have the same problem. Now can’t access my Home Screen of Roku because it has to check for a system update without wifi
Hi DomerSimpson
Thanks for your post.
We're sorry if it caused any difficulties. To perform a software update, your Roku player must have a good connection to the internet. If for some reason this connection is unreliable, your Roku device may be unable to update to the latest software. We suggest you connect the device to the Wi-Fi home broadband and then try again.
Here are some troubleshooting steps to try and resolve this: What to do if your Roku device is unable to update software.
Let us know if you need further help from there.
Regards,
Nimfa
What tech support and what default password and network name.
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
DannyI have disconnected the power, disconnected the roku, rebooted the home gateway numerous times. I choose the network, enter password, the system says it is connected excellent strength but when I choose the service, no matter which one, it goes back to saying no nw connection found and starts again by asking if I'm at a hotel, dorm or home.
