Forum Discussion

Yo_momma's avatar
Yo_momma
Reel Rookie
5 years ago

Asking if I’m home or at a hotel or dorm

I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connectio...
tv & player wifi
Hoshigetsu's avatar
Hoshigetsu
Reel Rookie
4 years ago

You will need to change the default network name and password. 

 

I just dealt with this from tech support. 

KIT4242's avatar
KIT4242
Reel Rookie
4 years ago

What tech support and what default password and network name.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    KIT4242

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • Mative's avatar
      Mative
      Newbie
      3 years ago

      I have disconnected the power, disconnected the roku, rebooted the home gateway numerous times. I choose the network, enter password, the system says it is connected excellent strength but when I choose the service, no matter which one, it goes back to saying no nw connection found and starts again by asking if I'm at a hotel, dorm or home.

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello Mative

        Thanks for posting here in the Community.

        We appreciate your patience regarding this matter. I understand that you are unable to connect your Roku device using hotel/dorm wireless network.

        Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried connecting your device to an alternate wireless network, such as a mobile hotspot, to see if it will connect?

        Follow these steps to connect to the internet:

        -After you arrive at your destination and set up your device, initiate and authenticate the connection to the internet using the instructions below.

        Initiate the connection

        -Open the Settings menu on your Roku device to initiate the connection.

        -Press the Home button  on your Roku remote.
        -Scroll up or down and select Settings.
        -Select Network.
        -Select Set up connection.
        -Select Wireless.
        -From the list of available networks, choose the wireless network for the hotel or college dorm. -If you do not see the network, select Scan again to see all networks.
        -After your Roku device connects to the network, select I am at a hotel or college dorm.
        For full information on this, you can take a look at this link: How to use Hotel and Dorm Connect to connect to the internet 

        Please try doing this and see if it helps with what you're experiencing.


        Regards,
        Karla