Forum Discussion

Yo_momma's avatar
Yo_momma
Reel Rookie
5 years ago

Asking if I’m home or at a hotel or dorm

I got a new xfinity router and when I went to connect the new WiFi to the ROKU it is asking if I’m home or at a dorm/hotel. I say I’m home and it says I’m connected to internet and wireless connectio...
tv & player wifi
Hoshigetsu's avatar
Hoshigetsu
Reel Rookie
4 years ago

You will need to change the default network name and password. 

 

I just dealt with this from tech support. 

DomerSimpson's avatar
DomerSimpson
Newbie
3 years ago

I changed network name and password. Still doesn’t work. I connection reset, didn’t work. then saw factory reset if it still doesn’t work. I did it and still have the same problem. Now can’t access my Home Screen of Roku because it has to check for a system update without wifi

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi DomerSimpson

    Thanks for your post. 

    We're sorry if it caused any difficulties. To perform a software update, your Roku player must have a good connection to the internet. If for some reason this connection is unreliable, your Roku device may be unable to update to the latest software. We suggest you connect the device to the Wi-Fi home broadband and then try again. 

    Here are some troubleshooting steps to try and resolve this: What to do if your Roku device is unable to update software.

    Let us know if you need further help from there. 


    Regards,
    Nimfa