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Desleo420's avatar
Desleo420
Reel Rookie
2 days ago

Alexa is not connecting to the Roku TV

To whom it may concern,

I am writing to report an issue I am experiencing with connecting my Roku TV to Amazon Alexa. Despite following all the recommended steps and troubleshooting procedures, Alexa is unable to discover my Roku TV.

Here is what I have done so far:

  • I have successfully enabled the Roku skill in the Alexa app.
  • I have linked my Roku account and granted the necessary permissions.
  • I have tried searching for devices multiple times in the Alexa app, but my Roku TV does not appear in the list.
  • I have disabled and re-enabled the Roku skill several times.
  • I have restarted both my Roku TV and Alexa-enabled device multiple times.
  • I have verified that “Fast TV Start” is enabled on my Roku TV.
  • My Roku TV and Alexa device are connected to the same Wi-Fi network.

Despite these efforts, Alexa continues to be unable to detect my Roku TV.

Please advise on how this issue can be resolved, or if there is a known issue currently affecting Alexa integration with Roku TVs. I would appreciate any further steps you can provide or a timeline for when this functionality will be restored if it’s a system-wide issue.

Thank you for your attention to this matter. I look forward to your assistance.

Roku TV
TV & Player Setup
tv & player wifi

2 Replies

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    2 days ago

    Welcome, Desleo420​ 

    It seems you're experiencing difficulty connecting your Roku TV to Alexa. We appreciate the proactive steps you've taken to troubleshoot the issue. To get further details:

    • Has this Roku TV been successfully connected to Alexa in the past?
    • Does Alexa detect any other smart devices during the search?
    • Do you have other phones on which you can download the Alexa app? If so, let's try it on those and see if Alexa will discover the Roku TV.

    Looking forward to hearing from you soon!

    Roku Community Team

    • Desleo420's avatar
      Desleo420
      Reel Rookie
      3 hours ago

      Hi Roku Community Team,

       

      Yes, all the steps have been completed as suggested, but it’s still not working.

       

      • The Roku TV has not been successfully connected to Alexa before.
      • Alexa does detect other smart devices during the search.
      • I also tried using another phone with the Alexa app, but it still didn’t discover the Roku TV.

       

       

      Please let me know what the next steps should be.

       

      Thank you