Forum Discussion

Stanman's avatar
Stanman
Channel Surfer
2 months ago

Smart Bulb SE color goes offline after a few hours

Hello,

I’m new to these bulbs and have only had them for about a week but they seem pretty straightforward and easy to use. I have 6 total. 4 are in two different groups and then 2 other bulbs are in separate rooms so on my app I have 4 separate groups/bulbs. When they are online, they work nicely. I finally got a routine to work last night for sunset which was nice. I wanted to get the sunrise/wake up routine working in my kids room, but overnight all 4 sets of bulbs went offline. This happens every day. The bulbs stay online for a few hours but then once something like 4-5 hours goes by the bulbs all show offline and are useless unless I turn the light switch off and then back on again and leave the lights on for a while. Is there a setting to make the bulbs never go offline? My internet at home is great and that isn’t the issue. Tried all the normal ideas but I’m not going to factory reset these bulbs daily and go through all the renaming and adding to groups process constantly. Would really like these to just work. They should always be online as long as the light switch is turned on. I also have them connected to Alexa and again, once they show as offline it renders voice prompts useless. They shouldn’t be going offline. 

lights
smart home support

12 Replies

  • Stanman's avatar
    Stanman
    Channel Surfer
    2 months ago

    Happy to report that it seems like the issue has been resolved. The 3 bulbs that stayed online have been online for about 2 days now and the other 3 that I reset this morning have been fine all day. Before this, they were going offline after about 2 hours. All bulbs have been online with no disconnects. I think there were many factors such as re-registering the bulbs to connect on  2.4 ghz which I didn’t do the first time I got the bulbs. Also updating the app, as well as uninstalling/reinstalling probably helped. I think it helped with settings up permissions on the app. 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 months ago

      Thanks for the update! Stanman​

      Glad to hear your bulbs are working well! If you have any questions or concerns, feel free to get in touch.

      Cheers!
      Roku Community Team

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    2 months ago

    Welcome, Stanman​ 

    Sounds like your Roku Smart Bulb SE has been going offline for a few hours at a time. Thanks for already trying some troubleshooting steps on your own.

    We would first suggest restarting your Roku Smart bulb by turning off the bulb manually with the light switch and then turning it back on three times. Once done, restart the Roku smart home app using the following instructions:

    1. Close the app on your mobile device
      • iOS: Swipe up (or double-tap the Home button on older devices) and then swipe the app to close it
      • Android: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
    2. Re-launch the smart home app and try again

    For more troubleshooting steps, you may visit this link on how to fix Roku Smart Home device offline issues.

    Let us know how it goes!

    Roku Community Team 

    • Stanman's avatar
      Stanman
      Channel Surfer
      2 months ago

      This resets them though and you have to go through the whole process of renaming and regrouping correct? I have done this multiple times. The issue is that they go offline after a few hours and then the app can’t control them. Which makes it pointless because then the only option to turn them on is to use the light switch as you would with a normal bulb. I need them to stay online when the light switch is in the on position. 

      • RokuSuzetteL's avatar
        RokuSuzetteL
        Community Moderator
        2 months ago

        Stanman​ 

        If you’ve opened the link, yes, you’ll see a troubleshooting step to reset your smart bulb. You’ll need to set it up again. Please share more details to help us pass this to the right team for further investigation. 

        • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
        • Internet service provider
        • Modem/Router Make/model(s)
        • Phone Brand and Model Number

        Looking forward to hearing back from you!

        Roku Community Team 

  • edmondsherman's avatar
    edmondsherman
    Channel Surfer
    2 months ago

    I’ve been facing the same issue with my Roku Smart Bulb SE Color going offline after a few hours, which is really frustrating. At first, the bulbs work fine, but then they suddenly disconnect without any clear reason. It feels like it could be a firmware or app-related problem. Hopefully, Roku support or the community can share a reliable fix. While looking for solutions online, I also came across a useful resource about block management London, which I found quite interesting.