This resets them though and you have to go through the whole process of renaming and regrouping correct? I have done this multiple times. The issue is that they go offline after a few hours and then the app can’t control them. Which makes it pointless because then the only option to turn them on is to use the light switch as you would with a normal bulb. I need them to stay online when the light switch is in the on position.
If you’ve opened the link, yes, you’ll see a troubleshooting step to reset your smart bulb. You’ll need to set it up again. Please share more details to help us pass this to the right team for further investigation.
Looking forward to hearing back from you!
Roku Community Team
Got home today at 6pm, turned on all bulbs and made sure to leave the switch to the on position. By 8pm, one of the sets of lights shows as offline in the app. I was still able to turn the lights on with the app, but they continue to show offline and can’t be controlled with the app. Only a matter of time before the other 3 groups show offline. Same thing every night. Makes no sense to me. If the light switch is on, the lights should stay online. I’ve reset them all numerous times. Signed out of the app and back in as well as closed and opened it as suggested. It doesn’t change anything.
Edit: another went offline 10 minutes after posting this. I did some digging. I have Plume pods in my home and even though the bulbs show as offline in the Roku app, in the Plume app all bulbs show as online with excellent WiFi connection. This is really bugging me. The more I read though, the more I feel I may have figured out how to make this work in the Plume app. There is a setting in it to switch to only 2.4 during setup. Tomorrow I’m going to reset all 6 bulbs and start from scratch. Seems like this issue may be due to 5gz WiFi. I’ll give it another try tomorrow and see if it works.
Thanks for the update! Stanman
We’ll share this with the team and get back to you once we receive anything. If you have any questions or need anything in the meantime, just let us know.
Cheers!
Roku Community Team
No problem. I have a good feeling about the setup that I did this morning. I believe the bulbs were getting mixed up on the 5ghz network. On the Plume app for my home WiFi I went in and removed all bulbs and then removed all bulbs and groups from the Roku home app. On Plume I selected my phone and then put it in loT onboarding mode for 2.4ghz. This enabled me to re-add all of the bulbs to the Roku home app on the 2.4ghz option alone. It’s still pretty early today but so far none have gone offline. They also seem to be working much quicker. They seem very snappy now whereas before they tended to have a delay when turning on and off. I think this probably did the trick. I’d like to keep an eye on them for the day/night and then update to confirm if this was the fix or not. Fingers crossed.
