Welcome, Stanman
Sounds like your Roku Smart Bulb SE has been going offline for a few hours at a time. Thanks for already trying some troubleshooting steps on your own.
We would first suggest restarting your Roku Smart bulb by turning off the bulb manually with the light switch and then turning it back on three times. Once done, restart the Roku smart home app using the following instructions:
For more troubleshooting steps, you may visit this link on how to fix Roku Smart Home device offline issues.
Let us know how it goes!
Roku Community Team
This resets them though and you have to go through the whole process of renaming and regrouping correct? I have done this multiple times. The issue is that they go offline after a few hours and then the app can’t control them. Which makes it pointless because then the only option to turn them on is to use the light switch as you would with a normal bulb. I need them to stay online when the light switch is in the on position.
If you’ve opened the link, yes, you’ll see a troubleshooting step to reset your smart bulb. You’ll need to set it up again. Please share more details to help us pass this to the right team for further investigation.
Looking forward to hearing back from you!
Roku Community Team
Got home today at 6pm, turned on all bulbs and made sure to leave the switch to the on position. By 8pm, one of the sets of lights shows as offline in the app. I was still able to turn the lights on with the app, but they continue to show offline and can’t be controlled with the app. Only a matter of time before the other 3 groups show offline. Same thing every night. Makes no sense to me. If the light switch is on, the lights should stay online. I’ve reset them all numerous times. Signed out of the app and back in as well as closed and opened it as suggested. It doesn’t change anything.
Edit: another went offline 10 minutes after posting this. I did some digging. I have Plume pods in my home and even though the bulbs show as offline in the Roku app, in the Plume app all bulbs show as online with excellent WiFi connection. This is really bugging me. The more I read though, the more I feel I may have figured out how to make this work in the Plume app. There is a setting in it to switch to only 2.4 during setup. Tomorrow I’m going to reset all 6 bulbs and start from scratch. Seems like this issue may be due to 5gz WiFi. I’ll give it another try tomorrow and see if it works.
