Forum Discussion

TheRev86's avatar
TheRev86
Newbie
2 years ago
Solved

How would one reset the actual doorbell in order to reconnect it to an account?

Seriously... You're not answering the actual concern. You keep saying to reset the chime but that button does NOT reset the actual doorbell camera. That's why this is an issue. I'm going through this exact thing now. I have taken the doorbell off of the account because it disconnected and wouldn't reconnect. Now the only advice I'm finding is to reset the chime. That has been done, but it isn't affecting the actual doorbell in any way to allow me to recommend it to my Roku account. 

 

So.... How would one reset the actual doorbell in order to reconnect it to an account? Can y'all not answer that?

smart home setup
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi TheRev86,

    Thank you for posting in the Roku community!

    We understand you need assistance with resetting your Roku doorbell, and we'll be glad to assist you with that. Before you begin, take a moment to familiarize yourself with the layout of your video doorbell and chime.

    Status and power light for doorbell

    When ready, follow the instructions below for your doorbell.

    1. Unmount your doorbell, but leave it connected to power.
    2. Press the reset button.
    3. Wait for your doorbell to restart.

    After a successful reset, you will hear "Ready to connect," and you will see the status light flashing yellow.

    Use the next list of steps if you also need to factory reset your Chime SE.

    1. Plug in your chime if it is not already powered on.
    2. Press and hold the Setup button for 5 seconds until you hear "Reset successfully."

    For more details, visit How to Factory Reset Your Roku Smart Home Device. If you need help connecting your video doorbell and chime again, visit the Roku Video Doorbell and Chime SE setup instructions.

    Kind regards,
    Eunice

  • RokuReynan-L's avatar
    RokuReynan-L
    7 months ago

    Welcome, NyalC.

    Thanks for reaching us about resetting the doorbell. We're here to help.

    To reset the doorbell, press and hold the power button for 5 seconds on the back of your doorbell. Confirm that the LED light around the doorbell button lights up blue and listen for "Ready to connect."

    Furthermore, you may visit this support article on how to set up your Roku Wire-free Video Doorbell and Chime SE

    We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

    Thanks,
    Roku Community Team

9 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    TheRev86, have you removed the doorbell from its mounting plate?  There should be a reset button on the back.

    • TheRev86's avatar
      TheRev86
      Newbie
      2 years ago

      Jesus, dude. How many people need to say "there's not a reset button" on this forum? 

       

      There isn't a reset button. There is a pretty button. Taking it off the back plate is obvious. There's still no reset button. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi TheRev86,

        Thank you for posting in the Roku community!

        We understand you need assistance with resetting your Roku doorbell, and we'll be glad to assist you with that. Before you begin, take a moment to familiarize yourself with the layout of your video doorbell and chime.

        Status and power light for doorbell

        When ready, follow the instructions below for your doorbell.

        1. Unmount your doorbell, but leave it connected to power.
        2. Press the reset button.
        3. Wait for your doorbell to restart.

        After a successful reset, you will hear "Ready to connect," and you will see the status light flashing yellow.

        Use the next list of steps if you also need to factory reset your Chime SE.

        1. Plug in your chime if it is not already powered on.
        2. Press and hold the Setup button for 5 seconds until you hear "Reset successfully."

        For more details, visit How to Factory Reset Your Roku Smart Home Device. If you need help connecting your video doorbell and chime again, visit the Roku Video Doorbell and Chime SE setup instructions.

        Kind regards,
        Eunice