Forum Discussion

Fher2k's avatar
Fher2k
Reel Rookie
2 years ago

Cannot login on Roku Smart Home App

What was the solution ?

17 Replies

Replies have been turned off for this discussion
  • Death43561's avatar
    Death43561
    Newbie
    2 years ago

    I got booted off my smart home account and I go to login and it says wrong email/password combination, I’ve reset my password like 7 time already and tried again each time getting the same pop up. I’ve deleted the app and redownloaded it, same issue. It’s the smart home app itself because I can sign into my account through here and regular Roku 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hello, Death43561,

      Thank you for visiting the Roku Community and welcome!

      We apologize for the delay in responding to you on this. If you continue to have problems, do let us know so that we can help you even more.

      With regards,

      Rey

    • dfgmatrix's avatar
      dfgmatrix
      Reel Rookie
      2 years ago

      I have the same issue. Did you find a solution in the end ? 

       

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi dfgmatrix,

        Welcome to the Roku Community!

        Could you tell us more about the issue you're running into? We'd like to know more about how we can help. In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

        With more detailed information, we will be able to assist you further.

        All the best,

        Chel

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Fher2k

    Thanks for posting, and welcome to the Roku Community.

    We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?

    Please keep us posted.

    All the best,
    Kash

    • Fher2k's avatar
      Fher2k
      Reel Rookie
      2 years ago

      doesn't work, was the same error, any solution?

    • Fher2k's avatar
      Fher2k
      Reel Rookie
      2 years ago

      I continue with the problem yet, can you help me ?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Fher2k,

        Thank you for posting here in the Roku Community!
        We will be more than happy to assist you further, but we will need to gather more details. Could you provide us with the error codes or messages that you're getting?

        We look forward to hearing from you soon.

        Thanks,

        John

    • Varo's avatar
      Varo
      Reel Rookie
      2 years ago

      You’re email or passwords doesn’t match in our records, but I singned in on the app Roku, but not in smart home

  • HornedAndWinged's avatar
    HornedAndWinged
    Channel Surfer
    2 years ago

    If you've tried all of the above trouble shooting, and are still experiencing an issue, review the replies, and provide all the same info unique to your account/devices, so they can forward it to the appropriate personnel, as it is an internal problem the developers will investigate and address to optimize and avoid recurring issues in the future. It's wasn't too long, a matter of days really. Continue attempted to log in every so often, because it may be fixed prior to a reply from the community. Thanks again everyone. Fher2k