Cannot login on Roku Smart Home App
What was the solution ?
Forum Discussion
Hi, Fher2k
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?
Please keep us posted.
All the best,
Kash
I continue with the problem yet, can you help me ?
Hi Fher2k,
Thank you for posting here in the Roku Community!
We will be more than happy to assist you further, but we will need to gather more details. Could you provide us with the error codes or messages that you're getting?We look forward to hearing from you soon.
Thanks,
John
The message is... You're email or password doesn't match our records, reset password or go back.
I selected reset password more than 2 times and doesn't work
Thanks for your help
Hi Varo,
Thank you for informing us here in the Roku Community!
We would be more than delighted to look further into this issue, but we will need more details. Can you please provide us with the following information?
- Can you please provide the brand of your phone, including the make and model?
- What is the version of the Roku smart home app that your mobile device is using?
- What troubleshooting steps have you taken so far?
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
Thanks,
John
