Forum Discussion
RokuTakashi
2 years agoCommunity Moderator
Hi, Fher2k
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?
Please keep us posted.
All the best,
Kash
Varo
2 years agoReel Rookie
You’re email or passwords doesn’t match in our records, but I singned in on the app Roku, but not in smart home