Forum Discussion

Fher2k's avatar
Fher2k
Reel Rookie
2 years ago

Cannot login on Roku Smart Home App

What was the solution ?
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Fher2k

Thanks for posting, and welcome to the Roku Community.

We acknowledge your concern, and we would be pleased to assist. Have you made sure to sign in with the Roku Smart Home app using your correct credentials? Also, have you tried uninstalling the Roku Smart Home app and then installing it once more to see if you're able to sign-in? Further, are you receiving any error codes or messages?

Please keep us posted.

All the best,
Kash

  • Fher2k's avatar
    Fher2k
    Reel Rookie
    2 years ago

    doesn't work, was the same error, any solution?

  • Fher2k's avatar
    Fher2k
    Reel Rookie
    2 years ago

    I continue with the problem yet, can you help me ?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Fher2k,

      Thank you for posting here in the Roku Community!
      We will be more than happy to assist you further, but we will need to gather more details. Could you provide us with the error codes or messages that you're getting?

      We look forward to hearing from you soon.

      Thanks,

      John

      • Varo's avatar
        Varo
        Reel Rookie
        2 years ago

        The message is... You're email or password  doesn't match our records, reset password or go back.

        I selected reset password more than 2 times and doesn't work

         

        Thanks for your help

  • Varo's avatar
    Varo
    Reel Rookie
    2 years ago

    You’re email or passwords doesn’t match in our records, but I singned in on the app Roku, but not in smart home