The power was interrupted while setting up my Roku Smart Bulb SE Color, it dis not get past the firmware update and was never successfully paired. Now whenever I turn it on, it will not enter pairing mode. I have tried factory resetting the bulb by turning it on and off three times, using different sockets/lamps, but it refuses to reset or enter pairing mode. Please help!

Everybody on this post cannot possibly be dumb enough to all have the same mistake and not follow the previous two answers that you've mentioned to try and fix this problem I've been working on these lights personally for 5 hours and I still cannot get them into pairing mode they were working just fine a day ago power went out and I can't get them to enter pairing mode

I have followed the trouble shooting steps for the above issues, as I am running into the same, and keep ending up at the support will contact you. It seems either those users did not come back to post a solution , nor did support. My issue, full story: I bought a 2 bulb pack, and screwed the first one in while downloading the app, and it left pairing mode before I finished signing in to the app so I turned it off and on three times as instructed, and instead of pulsing green, it was a steady red. I have since paired a second bulb in the same socket, and have tried resetting the bulb on that and another socket many times, including once where I reset both bulbs at the same time in the same fixture. The good bulb reset just fine, the red bulb is still red. there are post on this issue going back over a year, is there not a solution to this that is shareable here yet? Would it be easier to take them back to to the store and swap them for the Wyze bulbs?

I went through the steps of creating an account just so I can tell anyone who ends up here via web search that there is no fix and really just don't buy this. Multiple ppl have the same issue of a bulb not working after stopping the update process and Danny from Roku keeps giving the same responses and there is no solution. Don't buy it, like the other comment said--- Roku is continuing to sell a defective product knowing there is no fix. I will buy a new brand.

I bought a 4 pack of the white smart bulbs. I paired the first one successfully. I updated it. It worked. None of the other three will go into pairing mode. I tried factory reset on each one many times. None will go into pairing mode. I have followed all directions for each bulb, separately. I have spent almost two hours doing this. I see from other posts on this forum that others have the same problem. I see from the forum mods that no answer has been provided to any of the other posts. From that I assume that Roku has no answers and is continuing to sell what is a known defective product. How do I return these known defective bulbs? There is no way to contact customer service.

Im having the same issue it won’t let me enter pairing mode and it’s not discoverable on the app help !

Cannot factory reset Smart Bulb SE

45 Replies

Replies have been turned off for this discussion

Jay808
Newbie
3 years ago
Im having the same issue it won’t let me enter pairing mode and it’s not discoverable on the app help !
Baezj
Newbie
3 years ago
Mine will not reset as well.
Lorenzo13
Reel Rookie
3 years ago
Mine was working but having intermittent issues with wifi strength in the hallway where I initially set it up. So I moved it to another room. Now the app is not seeing it but it turns on to the color red.

I have tried doing a factory reset several times, turning the switch off and on three times, in multiple sockets, and it isn’t working.
- Cammiscookie
  Newbie
  3 years ago
  Same! Mine just stays red and will not reset or enter pairing mode!
  - RokuDanny-R
    Retired Moderator
    3 years ago
    Cammiscookie
    
    Thanks for the post.
    
    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
    
    With more detailed information, we will be able to assist you further.
    
    Thanks,
    Danny
- RokuDanny-R
  Retired Moderator
  3 years ago
  Lorenzo13
  
  Thanks for the post.
  
  When you are trying to setup your Roku Smart Home light bulb, are you making sure the bulb is in pairing mode?
  
  We would recommend trying to place the lamp that you are trying to use next to your wireless router to see if that helps.
  
  Please keep us posted what you find out and we will be able to assist you further.
  
  Thanks,
  Danny
  - Lorenzo13
    Reel Rookie
    3 years ago
    I have tried turning the bulb on and off three times to reset it, countless times, and it will not go into pairing mode.
    i am currently trying this in a light socket that's in the same room as, and onkt a few feet from the router.
Jupe0
Newbie
3 years ago
Same as well, I was already connected but once it asked to update, mine turned off midway of updating and now it won’t even turn on, I’ve tried on a different sockets and it won’t turn on nor pair on the app.
Cannen
Newbie
3 years ago
i really need help. i have tried to factory reset, different light fixtures and next to my router, my router has 2.4ghz and everything needed nothing has worked tho when i was setting it up evrything was going well but when it was updating the firm were my phone died and stopped it i charged my phone and went back and nothing worked so o deleted the app reinstalled deleted the device and nothing worked now it won’t go into pairing mode and i have tried evrything there are no videos really explaining

if you can help thank you.

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Cannot factory reset Smart Bulb SE

45 Replies

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