Cannot factory reset Smart Bulb SE
The power was interrupted while setting up my Roku Smart Bulb SE Color, it dis not get past the firmware update and was never successfully paired. Now whenever I turn it on, it will not enter pairing...
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Mine was working but having intermittent issues with wifi strength in the hallway where I initially set it up. So I moved it to another room. Now the app is not seeing it but it turns on to the color red.
I have tried doing a factory reset several times, turning the switch off and on three times, in multiple sockets, and it isn’t working.
Same! Mine just stays red and will not reset or enter pairing mode!
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Thanks for the post.
When you are trying to setup your Roku Smart Home light bulb, are you making sure the bulb is in pairing mode?
We would recommend trying to place the lamp that you are trying to use next to your wireless router to see if that helps.
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
DannyI have tried turning the bulb on and off three times to reset it, countless times, and it will not go into pairing mode.
i am currently trying this in a light socket that's in the same room as, and onkt a few feet from the router.
Thanks for the follow up.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
