Forum Discussion

Mimonteiro's avatar
Mimonteiro
Newbie
11 months ago
Solved

Roku Smart Home App outside US

I bought the Roku Indoor Camera SE in US and I live in Brazil. I’m trying to download the Roku Smart Home app in order to start using it, but it says that this app is not available in my region so I cannot use it. 

when I bought the camera I wasn’t informed that I wouldn’t be able to use it in a different country. Also there’s no information about it in the product box. I’m really upset with this issue…

Can you please help me?

 

 

  • RokuJohnB's avatar
    RokuJohnB
    11 months ago

    Hi Mimonteiro,

    A warm welcome here in the Roku Community!

    We appreciate your interest in Roku cameras. Please be advised that the Roku Smart Home app is exclusively available in the United States.

    Please let us know if there's anything else we can help you with.

    Kind regards,
    John

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    11 months ago

    Hi Mimonteiro,

    A warm welcome here in the Roku Community!

    We appreciate your interest in Roku cameras. Please be advised that the Roku Smart Home app is exclusively available in the United States.

    Please let us know if there's anything else we can help you with.

    Kind regards,
    John

    • feliphegaliza's avatar
      feliphegaliza
      Newbie
      7 months ago

      Hi, I have the same issue. This information is not available together with online product information. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi feliphegaliza,

        Welcome to the Roku Community!

        We understand that you want to use the Roku Smart Home app outside of the United States. Please note that the Roku Smart Home app is exclusively available in the US, as Roku is a US-based company. Therefore, the Roku Smart Home camera can only be used within the United States.

        Thank you for your understanding.

        Regards,
        Riamie