Forum Discussion

Citizen666's avatar
Citizen666
Newbie
3 years ago

Cannot factory reset Smart Bulb SE

The power was interrupted while setting up my Roku Smart Bulb SE Color, it dis not get past the firmware update and was never successfully paired. Now whenever I turn it on, it will not enter pairing...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Lorenzo13

Thanks for the post.

When you are trying to setup your Roku Smart Home light bulb, are you making sure the bulb is in pairing mode?

We would recommend trying to place the lamp that you are trying to use next to your wireless router to see if that helps.

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Lorenzo13's avatar
Lorenzo13
Reel Rookie
3 years ago

I have tried turning the bulb on and off three times to reset it, countless times, and it will not go into pairing mode.

i am currently trying this in a light socket that's in the same room as, and onkt a few feet from the router.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Lorenzo13

    Thanks for the follow up.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny

    • FailedLights's avatar
      FailedLights
      Reel Rookie
      3 years ago

      I bought a 4 pack of the white smart bulbs. I paired the first one successfully. I updated it. It worked. None of the other three will go into pairing mode. I tried factory reset on each one many times. None will go into pairing mode. I have followed all directions for each bulb, separately. I have spent almost two hours doing this. I see from other posts on this forum that others have the same problem. I see from the forum mods that no answer has been provided to any of the other posts. From that I assume that Roku has no answers and is continuing to sell what is a known defective product. How do I return these known defective bulbs? There is no way to contact customer service.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        FailedLights

        Thanks for the post.

        When trying to setup the other 3 light bulb, are you using a different lamp/device? If you were able to connect one light bulb, we would recommend trying to use the same device to see if you are able to setup the remaining light bulbs as well.

        Please keep us posted and we will be able to assist you further.


        Thanks,
        Danny

    • Lorenzo13's avatar
      Lorenzo13
      Reel Rookie
      3 years ago

      Thanks!

    • R0kunutz's avatar
      R0kunutz
      Reel Rookie
      3 years ago

      I have two bulbs that won’t go back into pairing mode.  I have reset my router, changed outlets, cleared the cache in the app.  Did anyone figure out how to solve this yet

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings R0kunutz 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Bulb.

        It looks like you've tried a great deal of troubleshooting steps, so I can understand your frustration if you are still unable to resolve the issue. Have you tried performing a factory reset on your lightbulb by

        1. Power on your bulb
        2. Turn the light switch off and on 3 times

        If the reset was successful, your bulb will begin pulsing.

        For more information about factory resetting a Roku Smart Home device, visit our Support page here: Factory reset your smart home device

        Please keep us posted what you find out and we will be more than happy to continue assist you.


        Thanks,
        Danny