Cameras record only as 12-second videos
I, like many others on here added a new camera to my existing 3 cameras and can't view the recordings. I have the $99 plus plan. I show the purple house check mark under the subscription section of m...
Forum Discussion
Hi kilojkilo,
Welcome to the Roku Community!
Thank you for bringing to our attention that you are having trouble accessing your Roku camera recording. We appreciate the troubleshooting steps that you have tried to fix the issue. No worries we are here to sort this out for you.
Let's see if this will work for you.
- Uninstall and reinstall the Roku Smart Home app
- Try to install the Roku Smart Home app on another mobile device and see if the same issue occurs.
If the issue continues please let us know.
Cheers,
Riamie
I have tried on two separate devices and the behavior is present on both. Un-installed, reinstalled the app, and the camera
Hi kilojkilo,
Thank you for your response!
We really appreciate you for providing more details about the issue of your Roku camera. We would like to coordinate this with our Roku-appropriate team so please provide us with the following details:
- Firmware version of your camera
- Log ID (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
- Roku Smart Home app version
- Make and model of your phone and it's iOS/OS version.
Thank you for your cooperation. We look forward to your update.
Cheers,
RiamieFirmware: 3.1.3.0653
Log: 62-008-485
App ver: 3.1.3.388
Samsung Galaxy 24 ultra android 14
Samsung Galaxy 20 ultra android 14
Hi kilojkilo,
Thank you for providing the requested details precisely.
We have forwarded this to our Roku appropriate team for review. Rest assured, we will update you once we have further information about this matter.
Your patience and cooperation would be appreciated as we work on this issue. Thank you for your understanding.
Cheer,
Riamie
