Forum Discussion

albedos_shadow's avatar
albedos_shadow
Newbie
4 years ago

Streambar Pro audio drops out only on hdmi sources

Ok I’m finally posti my about an issue that has been driving me nuts for months now. I have a TCL 55R635 TV that I purchased a Roku Streambar Pro, Roku wireless speakers and subwoofer for to set up t...
Audio quality
Audio Support
Choppy audio
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

albedos_shadow

Thanks for the post.

For troubleshooting purposes, have you tried connecting your Roku Streambar to another TV to see if you are experiencing the same issue occur?

If you are still seeing the issue persist, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Hillbilly_Music's avatar
Hillbilly_Music
Newbie
3 years ago

I am having the exact issue.

Streambar Pro YL009F728842

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hillbilly_Music

    Thanks for the post.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny