Forum Discussion

Travw's avatar
Travw
Newbie
4 months ago

Stream bar sound keeps cutting out

I bought the stream bar a few years ago go and it’s been happening ever since. But today it got worse. It sound like the sounds cutting out for like 5-8 seconds and then normal for 5-20 mins. I’ve tried new hdmi cables and resetting stream bar and made sure it’s up to date 

Audio Support

10 Replies

  • SundayGrace's avatar
    SundayGrace
    Newbie
    4 months ago

    Has anyone responded to your post yet? I am having a similar issue. Not only does the sound go in and out. The Roku streambar will stall and I will have to restart. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hey, Travw and SundayGrace.

      Thanks for sharing this here in the Roku Community!

      We completely understand that you're encountering unintended behavior in the audio of your Roku Streambar, which keeps cutting out, and we'd like to help.

      Tell us more about it.

      • Is the audio issue happening on all channels or only on a specific channel?
      • Are there any recent updates before this happened? 
      • Have you tried the Streambar on a different TV to see if there are any changes to the audio?
      • What other specific steps you have tried so far?

      Please keep in touch, let's continue this conversation!

      Best,
      The Roku Community Team

      • nsherk's avatar
        nsherk
        Reel Rookie
        4 months ago

        This happens to me in the Disney+ app. In fact, it’s really only that app that it happens on

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    4 months ago

    Thanks for the update! nsherk 

    Sure thing! If the process outlined above didn't resolve the issue, please let me know so we can explore other troubleshooting steps that might help. 

    I look forward to your updates!

    The Roku Community Team

    • nsherk's avatar
      nsherk
      Reel Rookie
      4 months ago

      What are some of the other troubleshooting options?

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    4 months ago

    Gotcha! nsherk 

    You can try updating the OS by following these steps: 

    1. Go to Home
    2. Settings
    3. System
    4. Software Update
    5. Check Now

    Once the software is up to date, you can do a quick System Restart once again. Check out this link for further help! 

    Please let me know if the issue comes back.

    The Roku Community Team

    • nsherk's avatar
      nsherk
      Reel Rookie
      4 months ago

      I have done that as well to no avail. Anything else?

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Thanks for keeping us in the loop, nsherk!

        Since we have assessed that the issue only happens with Disney Plus, the best course of action to take is to reach out directly to Disney Plus support for additional troubleshooting options tailored to your concern. 

        We are hoping that everything gets sorted out for you soon!

        Best,
        The Roku Community Team