Forum Discussion

Travw's avatar
Travw
Newbie
8 months ago

Stream bar sound keeps cutting out

I bought the stream bar a few years ago go and it’s been happening ever since. But today it got worse. It sound like the sounds cutting out for like 5-8 seconds and then normal for 5-20 mins. I’ve tr...
Audio Support
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
8 months ago

Gotcha! nsherk 

You can try updating the OS by following these steps: 

  1. Go to Home
  2. Settings
  3. System
  4. Software Update
  5. Check Now

Once the software is up to date, you can do a quick System Restart once again. Check out this link for further help! 

Please let me know if the issue comes back.

The Roku Community Team

  • nsherk's avatar
    nsherk
    Reel Rookie
    8 months ago

    I have done that as well to no avail. Anything else?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Thanks for keeping us in the loop, nsherk!

      Since we have assessed that the issue only happens with Disney Plus, the best course of action to take is to reach out directly to Disney Plus support for additional troubleshooting options tailored to your concern. 

      We are hoping that everything gets sorted out for you soon!

      Best,
      The Roku Community Team