Stream bar sound keeps cutting out
I bought the stream bar a few years ago go and it’s been happening ever since. But today it got worse. It sound like the sounds cutting out for like 5-8 seconds and then normal for 5-20 mins. I’ve tr...
Forum Discussion
Hey, Travw and SundayGrace.
Thanks for sharing this here in the Roku Community!
We completely understand that you're encountering unintended behavior in the audio of your Roku Streambar, which keeps cutting out, and we'd like to help.
Tell us more about it.
- Is the audio issue happening on all channels or only on a specific channel?
- Are there any recent updates before this happened?
- Have you tried the Streambar on a different TV to see if there are any changes to the audio?
- What other specific steps you have tried so far?
Please keep in touch, let's continue this conversation!
Best,
The Roku Community Team
This happens to me in the Disney+ app. In fact, it’s really only that app that it happens on
Thanks for bringing this to us! nsherk
Since you've noted that this issue occurs exclusively on Disney+, following these steps might help resolve the issue:
- Go to Home.
- Highlight the Disney+ App.
- Press the star (*) button on your Roku remote.
- Choose App update
Once the update is done, do a quick System Restart to refresh the system.
Just let me know how it turns out!
The Roku Community Team
I did this. Will let you know if it happens again, but I will say that I have done this exact same thing before only for the issue to come back a few days later.
