Forum Discussion

wll's avatar
wll
Newbie
6 years ago

Roku Soundbar freezing screen, other issues - unable to reach support

Roku soundbar purchased in late November.  After using successfully for about two weeks, I started having several different issues with the soundbar - which I am also using to stream in addition to s...
Audio
audio support
Playback issue
Roku Smart Soundbar
Support
Video
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Hieglbug Balu88 

Thanks for the posts.

If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

PDudley's avatar
PDudley
Reel Rookie
5 years ago

I’m about to take mine back to Best Buy for the exact same reason. Worked flawlessly the first several weeks and now it’s junk. Constantly freezing and I consistently get over 400 Mbps on internet so it’s not a speed issue. I can stream from my iPhone to my smart TV and have zero issues but I am not happy.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    PDudley

    Thanks for the post.

    If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can try to assist you further.

     

    Thanks,
    Danny

    • PDudley's avatar
      PDudley
      Reel Rookie
      5 years ago

      Model 9101X Serial #YL00CF950920

      Thank you

      Price Dudley

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        PDudley

        Thanks for the post.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny